Returns + Exchanges
Returns
If you're not satisfied with your purchase, you can return unused items to us within 14 days and receive a full refund.
We don't cover shippings costs for returned items.
Make sure not to remove any labels or stain any items.
if the products show any signs of tear, wear or damage, we have the right to reject it and not offer a refund.
Exchanges
Purchased items are exchangeable into a different size, colour or a different item. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different size, colour or style, please return your item/s to us and simply let us know which item you would prefer in return.
In case you still want the item you purchased, but it does not fit, you can send it back and specify what needs to be adjusted i.e. longer sleeves, shorter trouser length etc.
Important information
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Items must be returned to us in perfect condition accompanied by the return information label.
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Make sure all products are exactly as you received them, with tag and seal still attached.
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You may return the goods by any secure transport.
Please send the package to:
LUXE UNKNOWN SRL
Str. Trandafirilor, nr. 33A, loc. Targu Carbunesti, jud. Gorj 215500Romania